Train one dedicated AI support agent for each brand
AI Auto Support takes over support email, learns from historical replies, website FAQ, Shopify policies, and team context, then drafts, reviews, and safely sends customer-language replies.
90-day mailbox learning
Extract frequent issues and reply boundaries
Policy audit
Shipping, return, and warranty facts need review
Safe auto-reply
Automate low-risk cases and escalate risky ones
Core capabilities
Email takeover, not a draft widget
AI imports customer-service emails, marks them read, and moves them to one AI Support folder while leaving non-support mail untouched.
Knowledge from mailbox and website
Historical emails, FAQ, product pages, and policy pages become knowledge candidates that operators can confirm quickly.
Supervise in Chinese, reply in the customer language
Operators give Chinese instructions instead of editing every English email. AI regenerates the final reply in the customer language.
Safety gates before automation
Refunds, replacements, complaints, chargebacks, policy conflicts, and low-confidence knowledge are escalated before sending.
Why brands must stay isolated
One brand needs one isolated support brain
If multiple brands share one AI, knowledge, policies, tone, and automation limits become unsafe. One account can manage multiple brands, but every brand needs its own workspace, knowledge base, inbox takeover, and automation policy.
Launch workflow
Connect inbox
Connect IMAP/SMTP and create or reuse one AI Support folder.
Learn context
Backfill mailbox history and crawl website, FAQ, and policy pages.
Confirm boundaries
Approve policies, tone, risk rules, and automation scope.
Start handling
AI drafts, requests review, and auto-sends low-risk replies.
Testing-period packages
创业者套餐
¥99/月 + AI 用量
适合刚起步的 Shopify 独立站卖家，自动回复功能从第一档开放。
AI 邮件接管
中文审核/指挥 AI
自动回复
基础历史邮件学习
专业套餐
¥199/月 + AI 用量
适合已有稳定客服量的独立站，多邮箱、多规则和知识冲突检测。
更高邮件额度
知识冲突检测
AI 客服日报
更多团队成员
安心套餐
¥499/月 + AI 用量
适合同一品牌客服量较大、需要更强自动化和审计的卖家。
单品牌专属知识库
高级自动回复策略
自动回复审计
团队权限管理
定制套餐
联系销售
适合高邮件量、多品牌集团、隐私安全要求高或需要单独部署的客户；每个品牌仍独立为一个 AI Agent。
独立数据库
独立部署
定制 ERP/WMS/物流对接
专属实施服务
FAQ
Launch the core loop before adding channels
The launch priority is inbox takeover, knowledge bootstrap, policy audit, and safe auto-reply, not a generic CRM.
Why not one AI for multiple brands?
The agent learns tone, policies, historical handling, and automation boundaries. Mixing brands creates a direct wrong-reply risk.
Can one brand have multiple websites?
Yes. Same-brand websites, help centers, regional storefronts, and Shopify stores can be sources for one AI after conflict checks.
What can be tested now?
IMAP/SMTP, historical mailbox backfill, website crawl, knowledge candidates, review workflows, and the support workspace already have local validation paths.